Cancellation Policy
Cancellations & Missed Appointments
When you book an appointment with us, that time is set aside for you - and ONLY you. We do not double-book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that Massage Therapists only get paid when they deliver a service...therefore missed appointments are costly for us and prevent us from catering to other clients who also wanted that time slot.
In the event that you are unable to keep a scheduled appointment, please contact us by Phone or Email at least 24 Hours prior to your appointment.
That said, our policy is simple: If you do not show up for your scheduled appointment, and you have not notified us 24 Hours in advance (by phone or email), you will be required to pay the full price of the treatment as booked.
Please understand that Massage Therapists only get paid when they deliver a service...therefore missed appointments are costly for us and prevent us from catering to other clients who also wanted that time slot.
In the event that you are unable to keep a scheduled appointment, please contact us by Phone or Email at least 24 Hours prior to your appointment.
That said, our policy is simple: If you do not show up for your scheduled appointment, and you have not notified us 24 Hours in advance (by phone or email), you will be required to pay the full price of the treatment as booked.
Note: We recognize that no one is perfect and that there are circumstances outside of your control (sudden illness, family emergencies, etc...) and so we may make an exception to the above policy on rare occasions.